The Vaamoz application and website (“Platform”) is made available to you by Vaamoz Online Private Limited (hereinafter may be referred to as the “Company”, “we”, “us”, and “our”) respect your privacy and is committed to protecting it through its compliance with its privacy policy. This policy amongst other things describes: (i) the type of information that the Company may collect from you when you access or use its websites, applications and other online services (hereinafter collectively referred to as the “Services”); and (ii) the Company’s practices for collecting, using, maintaining, protecting and disclosing that information.
The “Personal Information” that we collect and process under this privacy policy means any information from which you can be identified and includes your name, postal address, zip code or postal code, e-mail address, telephone number, date of birth, payment information, demographic information, transaction details, IP address, site usage and other information we may collect, depending on the circumstances.
BELOW IS A TABLE OF CONTENTS OF THIS PRIVACY POLICY. PLEASE SELECT TO SKIP DIRECTLY TO THE DIFFERENT SECTIONS OF THIS PRIVACY POLICY TO UNDERSTAND OUR PRACTICES AND YOUR RIGHTS WITH RESPECT TO YOUR INFORMATION.This policy may change from time to time, your continued use of the Company's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.
A. Definitions and Key Concepts:• Data: Data is information such as facts and numbers used to analyse something or make decisions.
• Cookies: Cookies are text files with small pieces of data-like a username and password-that are used to identify your computer as you use a network.
• Data Protection Law: Data protection and privacy laws are of significance as they ensure that our data is kept safe in this digitalised world.
For the purposes of certain applicable Data Protection Laws, we will act as a "controller" when we use your Data for our own purposes and a "processor" when we use your Data for and under the instructions of Vaamoz’s Entity and other participating entities.
This Privacy Notice primarily explains how we use your personal data when we act as a controller of your Data. Where we act as a "processor" on behalf of Vaamoz’s Entity or other participating entity (i.e. the “controller”).
B. What Information Do We Collect About You?Vaamoz collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitations, the following information:
a) Contact Information: First and last name, email address, gender of the user, country and age.
b) Your reviews, feedback and opinions about our products and services.
c) Reference Code(if any)
C. How We Collect Information:• Information You Provide To Us:- We collect your personal information in order to provide and continually improve our products and services. Here are some of the types of personal i
• Information You Give Us: We collect and retain any information you furnish in connection with Vaamoz Services. While optional, withholding certain information may limit your ability to fully utilize the features and benefits offered by Vaamoz's Services.
• Automatic Information: We systematically gather and retain specific categories of data regarding your utilization of Vaamoz Services, encompassing details regarding your engagement with content and features accessible through Vaamoz Services. Analogous to numerous websites, we employ cookies and other distinctive identifiers, acquiring particular forms of information upon your web browser or device accessing Vaamoz’s Services, as well as additional content provided by or on behalf of Vaamoz across other online platforms.
• Information from Other Sources: We may obtain supplementary information about you from alternate sources, including updated data from our carriers. This information aids us in rectifying our records and facilitating the seamless delivery of your subsequent orders.
D. Minors:Our Website and Vaamoz do not provide products or services intended for use by individuals under the age of 18. If you are under 18, utilization of our website or Vaamoz is permissible only under the supervision or involvement of a parent or guardian.
E. Third Party Sources & Publicly Available Sources:We maintain close collaborations with various third parties, including business partners, subcontractors involved in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, address update providers, data append providers, co-promotion partners, and credit reference agencies. From these third parties, we may lawfully acquire demographic and other personal information about you, which we may combine with the data you have provided to us. For instance, we may legally gather information about you from content on social media platforms, such as when you opt to log in to our site via a third-party social media platform (e.g., Facebook), subject to your actions and settings on those platforms. This amalgamation of data enables us to refine our products, services, websites, and communications, ensuring that we deliver optimal browsing experiences to our customers and visitors. All data obtained from such sources is processed in accordance with the principles outlined in this Privacy Policy.
Please be advised that any content or information submitted on or through platforms such as Facebook, Twitter, Instagram, and other third-party platforms may appear on our Sites through feeds or interfaces established with those platforms. It is important to note that we do not assume responsibility for the information, content, and/or privacy practices of any such third-party platforms or content pulled through them. F. Site Usage Information & Other Information Collected Automatically:As an integral aspect of our Sites' standard operation, specific information is automatically collected concerning your visits to the Sites or your device's access to a Site. Our Servers may inherently gather certain "Site usage information," including but not limited to your IP address, details about your browsers, device specifications, geographical location, and activities such as shopping, browsing, and other usage patterns. Furthermore, with your consent, both we and our service providers may utilize cookies and similar technologies to collect and monitor such information. For further elucidation, please refer to our Cookies/Ad Choices Policy for comprehensive details.
G. With Whom Do We Share Personal Information:The confidentiality and security of our customers' information are paramount to our business operations. We do not engage in the sale of our customers' personal information to third parties. Any sharing of customers' personal information is conducted strictly in accordance with the following criteria and is limited to Vaamoz.com and its subsidiaries. These entities are either directly governed by this Privacy Policy or adhere to practices that uphold a standard of protection at least equivalent to that outlined herein.
• Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Vaamoz Services. We also offer services or sell product lines jointly with third-party businesses registered on www.vaamoz.in ,such as merchants providing bill-payment assistance.
• Business Transfers: As we advance in the development of our business, the possibility of acquiring or divesting other businesses or services arises. Within such transactions, customer information typically constitutes one of the transferred business assets. However, it remains bound by the commitments outlined in any pre-existing Privacy Policy, unless expressly consented otherwise by the customer.
• Protection of Vaamoz and Others: We release accounts and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Vaamoz, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
H. Information Collected or Received:In the course of delivering our Services, we gather or receive your personal information through various channels. The categories of personal information outlined below are sourced directly from you, such as through completed forms or registration processes. Additionally, we obtain information from our vendors and suppliers who assist in delivering Vaamoz Services that you may engage with, such as those involved in payment processing or customer support. Furthermore, we acquire data from our third-party advertising and marketing partners. While you often have the discretion to choose the information you provide, there are instances where specific information is necessary to facilitate the provision of our Services. Vaamoz utilizes the personal information it gathers and receives in alignment with the purposes delineated in this policy.
Users utilizing Vaamoz's API must adhere to Vaamoz's API Terms of Use, ensuring the implementation of suitable privacy and security measures. It's important to note that Vaamoz does not engage in direct partnerships with these third parties. Therefore, the handling of information by such entities is governed by their individual privacy policies. Prior to sharing any information, it is advisable to thoroughly review the privacy policy and security protocols of the respective third party.
I. Registration, Account Setup, Service Usage:When creating an account to access the comprehensive range of services provided by Vaamoz, we request and securely store personal information such as your name, email address, and mobile number. Additionally, sensitive personal data or information, including financial details such as credit card or bank account information as mandated by RBI regulations, may be collected and stored upon user consent. Your email address is utilized for sending updates, newsletters, and relevant communications. Should you wish to opt out of non-essential communications, please utilize the unsubscribe link provided in our emails. Mobile numbers are used for transaction alerts and SMS notifications, customizable according to your preferences. Should you prefer not to receive such messages, please inform us via our support portal (https://vaamoz.com/contactUs).
Vaamoz is committed to safeguarding your personal information and does not disclose or sell it to third parties. Users retain the option to delete any provided information, including personal data, from our servers. Should a user choose to exercise this option, Vaamoz ensures the complete deletion of all stored information.
In order to utilize our services, a valid email address is required, with the option to modify associated names through account settings. This information is necessary to facilitate the provision of our services effectively.
For Vaamoz sellers utilizing our payment service, (“Vaamoz Payments”) full name, business details, and identification are necessary to facilitate service provision, including account verification, fraud prevention, regulatory compliance, and transaction completion. Confidential communication may occur with individual business owners to gather additional information regarding their business or listed items, or with buyers to ensure adherence to policies and legal requirements
Certain products or services on Vaamoz may necessitate the completion of an application process. Information provided through this process remains confidential and is used solely for internal purposes by Vaamoz and its service providers, unless otherwise stated.
J. Automated Information:Vaamoz automatically gathers and records information from your browser or mobile device when you interact with the Site, Apps, or specific features of our Services. This includes your IP address, unique device identifier, cookies, and data regarding your browsing activity, enabling us to effectively operate and deliver our Services. This data is stored in log files and is collected seamlessly.
Additionally, Vaamoz may receive similar information, such as IP addresses and device actions, from connected Internet of Things devices like voice-activated assistants or Smart TVs. We may combine this data with information collected by us or our advertising and marketing partners, across various devices. This amalgamated information is utilized to enhance security measures, prevent fraud, analyse service functionality for members and visitors, and tailor advertising efforts, including device-specific targeting, thus offering a more personalized experience.
Furthermore, we automatically gather device-specific details during installation, access, or usage of our services. This includes hardware model, operating system details, app versions, usage patterns, debugging information, browser specifics, IP addresses, and device identifiers.
K. Data from Vaamoz Vendors and Suppliers:In addition, we receive information from our vendors and suppliers pertaining to you. This data encompasses various aspects such as customer service interactions, payment details, delivery updates, and contributions made within Vaamoz's forums.
L. Data from Advertising and Marketing Partners:As outlined below, Vaamoz obtains information from our advertising and marketing partners regarding you. This data encompasses attribution details derived from cookies and UTM tags within URLs, enabling us to discern the origins of visits to Vaamoz. Additionally, it includes responses to marketing emails and advertisements, reactions to promotional offers, and audience insights obtained from partners with whom you have provided consent to share such information with us.
M. Location Information:We gather information regarding your utilization of the services for advertising, analytics, content delivery, and safeguarding the integrity of the services. This may encompass your IP address, browser details (including referrers), device specifics (such as iOS IDFA, IDFV for select non-advertising purposes, Android AAID), and, upon your authorization, location data furnished by your device. When selling on Vaamoz, you retain the option to disclose your location.
We acquire location information through the details provided in your profile or obtained from your IP address. With your explicit consent, we may also determine your location using additional data from your device, such as precise GPS coordinates or information regarding nearby wireless networks or cell towers. The information regarding your location is utilized and stored for various purposes, including enhancing and customizing our services. This encompasses internal analytics, performance monitoring, compliance with regional requirements and policies, localization efforts, tailored content, search results, recommendations, delivery services, and mapping functionalities. Non-precise location data may also be utilized for marketing purposes. Should you wish to discontinue sharing precise device location details, you can revoke consent through the settings within the Apps or on your mobile device. However, certain non-precise location services, crucial for site functionality, will still be utilized, such as for security measures and localized policies based on IP address or submitted address. Your geolocation information is shared with third parties, including mapping, payments, and, where applicable, advertising providers, solely for the purpose of delivering our services. Additionally, you have the option to enable access to your mobile device's camera for uploading photographs to Vaamoz via the Apps.
N. Analytics Information:We employ data analytics software to uphold the functionality of the Site and App, as well as to enhance the overall quality of our Services. This software captures various metrics, including frequency of website usage, user interactions within the website, aggregated usage patterns, performance metrics, app errors, debugging information, and the source from which the website was downloaded. It's important to note that the information stored within the analytics software is not directly linked to any personally identifiable information submitted within the mobile application.
O. Non-Member Information:Vaamoz may receive or acquire information, such as an email address or IP address, concerning individuals who have not yet registered as Vaamoz members ("non-members"). This typically occurs in connection with specific Vaamoz features, such as when a non-member utilizes the contact uploader feature or engages in a transaction. Information regarding non-members is utilized solely for the disclosed purposes at the time of submission to Vaamoz, for functions essential to the operation of Vaamoz's Services, or where Vaamoz has a legitimate interest.
P. Pattern by Vaamoz:Additionally, we gather specific information from both members and non-members who visit websites hosted by us. This data may encompass your IP address or unique device identifier, as well as cookies and data derived from the pages you access.
In light of the increasing prevalence of fraudulent activities perpetrated by hackers, cyber-criminals, and unauthorized individuals, it has come to our attention that consumers may receive communications purportedly originating from legitimate entities such as banks or online retailers. These communications often request personal, sensitive information. In some cases, the domain name of the sender's email address or website may mimic that of a trusted company.
Should you receive a request for information, including but not limited to online account passwords or payment details, via email or from a website or individual that appears unaffiliated with Vaamoz or otherwise raises suspicion, we strongly advise against responding or disclosing any information. It is important to note that Vaamoz will never solicit via email any verification of credit card details, financial information, or other personal data. We urge you to promptly report any such communication to us. Your vigilance in this matter is paramount to safeguarding your personal information and maintaining the security of our services.
R. Changes to this Privacy Policy:We reserve the right to update or modify this Privacy Policy periodically. Any changes will be posted on the respective sites. In certain instances, such as significant alterations to this policy, we may choose to provide additional notification methods, such as posting notices on the homepage(s) of the Sites or contacting you directly via email.
S. Complaints and Grievance Redressal:
If you reach out to us to provide feedback, file a complaint, or pose a question, we will document any Personal Information and other content you share to ensure a thorough response. Any complaints or concerns regarding your personal information, the content of this Website, disputes, breaches of confidentiality, or infringement upon proprietary rights should be promptly communicated to the Grievance cum Nodal Officer. You can do so in writing or by submitting a grievance ticket via the provided hyperlink.
• CONTACT US: